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Study topic
Evaluation of the development, implementation, and acceptance of HealthPathways for Type 2 Diabetes Mellitus (T2DM) in a large metropolitan Local Health District in New South Wales, Australia.

Study type
Mixed-methods programmatic evaluation including surveys, interviews, site visits, and web analytics.

Key findings

• 63% of surveyed GPs used HealthPathways, with 47% using it specifically for diabetes care.
• 87% of GPs reported HealthPathways helped provide more care in the community, and 69% said it enabled them to manage patients they would have previously referred.
• 81% of GPs found HealthPathways improved the quality of care and supported diagnostic processes.
• 75% of GPs found HealthPathways easy to use, and 94% agreed the information was high quality and practical.
• 37% of GPs reported improved relationships with hospital clinicians, and 44% reported improved relationships with patients.
• Google Analytics showed 160,695 page views, with 7% related to diabetes pathways; gestational diabetes and newly diagnosed T2DM were the most viewed.
• HealthPathways was perceived to facilitate transparency, engagement, sustainability, and accountability across healthcare sectors.
• Barriers to use included forgetting to use the site (52%), limited time during consultations (33%), and preference for other resources (24%).