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Study topic:
Evaluation of HealthPathways’ role and impact during the COVID-19 pandemic in New Zealand and New South Wales.

Study type:
Mixed-methods case study (interviews, usage data, webinar feedback)

Key findings:

• During the COVID-19 pandemic, HealthPathways served as a centralised and trusted information source for general practitioners navigating frequently changing public health advice and clinical guidance.
• Rapid updates to COVID-related pathways ensured clinicians had real-time access to local protocols, contributing to more consistent, informed decision-making across primary care.
• Survey feedback highlighted that HealthPathways was the most accessed tool by GPs for COVID-19 management, often preferred over national or state-level sources due to local relevance.
• The platform supported GP confidence in managing patients in the community, including those with mild to moderate COVID, and in making appropriate referrals for testing, escalation, or specialist advice.
• HealthPathways played a critical role in the regional primary care COVID-19 response, enhancing information flow, service coordination, and clinical confidence.